Connections refused to old clients
Incident Report for Realm Cloud
Resolved
All affected instances have been updated and the incident has been resolved.
Posted Apr 05, 2019 - 02:48 PDT
Update
We are continuing to monitor for any further issues.
Posted Apr 05, 2019 - 02:46 PDT
Monitoring
All instances have been updated to a version containing the fix.
Posted Apr 05, 2019 - 02:38 PDT
Update
We have resolved the issue and are deploying the fix across all instances. Some users may experience intermittent outages while the update is in progress.
Posted Apr 05, 2019 - 02:12 PDT
Identified
We've identified an issue that will cause ROS to reject connections for old clients (devices that use an older version of the Realm SDK). We're exploring a fix and expect to do a roll-out soon.
Posted Apr 05, 2019 - 01:53 PDT
This incident affected: Service Availability (Aggregate Cloud Server instances).